Bugs and Features
VCV offers technical support of commercial VCV plugins by emailing support@vcvrack.com.
For technical support of VCV Rack, open-source VCV plugins, and third-party plugins, refer to the correct category below.
Bug reports for Rack
If you encounter a bug in VCV Rack itself (not a plugin), such as a UI issue, broken functionality, hang, or crash, follow these steps.
- Log in or register for a free GitHub account.
- Search Rack's issue tracker to check if someone else has posted a similar bug report.
- If the bug is already reported, vote for it by adding a “thumb-up” reaction on the first post.
- If not, open a bug report issue and fill out the issue template.
If the template is not filled out, your issue will be closed.
A developer then attempts to reproduce and identify your bug.
If successful, a fix is implemented, publicly tested with development builds, and released in a future Rack version.
Feature requests for Rack
If you want to propose a feature or change for VCV Rack (not a plugin), follow these steps.
- Log in or register for a free GitHub account.
- Search Rack's issue tracker to check if someone else has posted a similar feature request.
- If the feature is already requested, vote for it by adding a “thumb-up” reaction on the first post.
- If not, open an feature request issue and fill out the issue template.
If the template is not filled out, your issue will be closed.
Your proposal is then discussed and possibly modified.
If approved, the feature is implemented, publicly tested with development builds, and released in a future Rack version.
Bug reports and feature requests for Rack plugins
If a bug or feature request involves a particular plugin for Rack rather than Rack itself, follow these steps.
- Search for the plugin on the VCV Library.
- If the plugin's source code or website is hosted on GitHub or GitLab, open an issue in the Issues tab. Accounts on these websites are free.
- If not, use the provided contact information by clicking on the email icon or author's website.
- For bug reports, include the plugin's version, your operating system and version, and steps to reproduce the bug.